Key success factors in banking: Lessons learnt, implications and strategies-
In view of increased competition in banking, it is high time to reassess the success factors in this sector. The process involves more than just the two major customer segments, retail banking and corporate banking. As cross-border banking has gained importance, the critical factors for success in this field must also be analysed. Due to the subprime crisis in particular, the question of how to ensure effective and efficient supervision is highly topical.