This seminar shows how and why policy-makers and senior officials or public managers engage in new design approaches to develop more citizen-centric policies and public services. Participants will learn about speculative, generative, formative and evaluative design, as well as their personal role in fulfilling the UN agenda for sustainable development and strengthening of democracy. Solution proposals to specific challenges, which have been identified in morning sessions, will be developed in teams.
Head, Competence Center for Design and Management, Lucerne School of Art and Design, Lucerne||
Head, Competence Center for Design and Management, Lucerne School of Art and Design, Lucerne
| ||Sabine Junginger, PhD, is the Head of the Competence Center for Research into Design and Management at Lucerne University of Applied Sciences and Arts (LUASA) in Switzerland. At LUASA she co-leads the research area ‘Organizations and Leadership’ for the Interdisciplinary Theme Cluster Digital Transformation of the Work Environment. She has published widely on how human-centered design facilitates systemic changes. Her work introduces new design approaches to policy-making and policy implementation. She is Chairwoman of Politics for Tomorrow, Co-Founder of the Swiss Service Design Network, Fellow of the Hertie School of Governance (Germany) and academic advisor to a range of public sector innovation labs and innovation projects that include GovLab Austria, the European Forum Alpbach, the German University of Public Administration Sciences, Dataport, and the German ZOE Institute. Her book Transforming Public Services by Design: re-orienting services, organizations and policies around people (Routledge 2017) addresses design thinking in the public sector. Her most recent work explores the implications of a human-centered design approach to E-Government and digital transformation.|
Director and Co-Founder, Politics for Tomorrow, nextlearning, Berlin
| ||Caroline Paulick-Thiel is a strategic designer and expert in facilitating responsible innovation in cross-sectoral learning environments. Trained in design (BA) and in public policy (MPP), she is experienced in developing and leading participatory processes to address public challenges. In 2012, she co-founded nextlearning, an association that supports societal transformation processes with experiential learning formats. Since 2015, Caroline is the director of Politics for Tomorrow, a non-partisan initiative fostering human-centered approaches in public innovation in Germany, working together with political-administrative institutions from local to highest federal level, driving several transformational projects. For many years, she has volunteered in projects that combine experiential learning, sustainable development and policy advice e.g. sounding board member GovLab Austria, founding member of Creative Bureaucracy Festival. During the first Creative Bureaucracy Festival in 2018, she initiated an academy - a dedicated space for learning by doing and experiencing creative bureaucracy modes.|