FAQs Ticket

IS THE TICKETSHOP AVAILABLE IN OTHER LANGUAGES?

The ticketshop is only available in English.

I WANT TO GET TO ALPBACH. HOW CAN I GET A TICKET?

You can purchase tickets here.

I HAVE A TICKET-CODE, HOW CAN I ACCESS MY TICKET?

If you have received a ticket-code, please enter your ticket-code in the intended field on our ticketing page. In case you have already accessed the ticketshop, you can still enter your ticket-code in the course of the purchasing process.

DOES THIS WEBSITE COMPLY WITH SCREEN READERS FOR VISUALLY IMPAIRED PEOPLE?

This website is built to help impaired people understand its content. This includes the use of high contrasts, understandable language and screen readability. The measures undertaken correspond to an AA certification. We are constantly working on improvements and therefore are pleased to receive your comments.

I AM A MEMBER OF Ö1. HOW CAN I GET MY DISCOUNT?

You are entitled to –10%. Send us an email before you start your registration to registration@alpbach.org with a confirmation of the membership attached – as well as with the information which modul you would like to attend.

ARE THERE ANY OTHER DISCOUNTS AVAILABLE FOR YOUNG PEOPLE/NGOS/START UPS IN PARTICULAR?

No, unfortunately there are no discounts available. If funded tickets for young participants or representatives of NGOs/start-ups become available, you will find this information on our website. Please contact registration@alpbach.org if you have any questions.

CAN I PASS ON MY TICKET TO SOMEONE ELSE?

Unfortunately, it is not possible to pass on your ticket since the email address for registration needs to be the participant’s personal email, and it needs to be confirmed by the participant. Also, every participant needs to personally agree to the terms of conditions of the conference to be able to participate. The personal email address serves as a unique identifier which further grants access to the European Forum Alpbach – EFA app.

CAN I CANCEL MY TICKET PURCHASE AND GET A REFUND?

For further information on our cancellation policy, view our General Terms and Conditions.

CAN I BUY TICKETS IN BULK?

Unfortunately, bulk purchase of tickets is not possible, since the email address for registration needs to be the participant’s personal email and needs to be confirmed by the participant. Also, every participant needs to personally agree to the terms of conditions of the conference to be able to participate.

WHEN I ENTER MY EMAIL ADDRESS, I GET AN ERROR MESSAGE OR CAN ONLY BUY A TICKET FOR THE DIGITAL CONFERENCE. HOW CAN I ACCESS MY TICKET?

Please make sure to enter the same email address from which you have received the invitation link. The personal email address serves as a unique identifier which further grants access to your on-site or digital conference ticket.

I DID NOT RECEIVE A TICKET-CODE. HOW CAN I PROCEED?

A ticket-code is not mandatory for the ticket purchase. If you have not received a ticket code, simply select your desired ticket(s) above and then click “checkout” at the bottom.

HOW CAN I STAY INFORMED ON THE STATUS OF MY TICKET PURCHASE?

You can click on the invitation link you have received by us as many times as you wish. The ticketshop will automatically show you the updated status of your purchased or available tickets.

WHICH PAYMENT OPTIONS ARE THERE?

A ticket purchase is possible by commonly used credit cards (Visa, Mastercard etc.), as well as SEPA payment. Please be aware that the payment processing by SEPA payment may take up to 7 days. After the receipt of the payment, the EFA will send you a registration confirmation.

CAN I BUY A TICKET FOR SOMEONE ELSE?

We strictly advise against buying a ticket in someone else’s name since the email address for registration needs to be the participant’s personal email and needs to be confirmed by the participant. Also, every participant needs to personally agree to the terms of conditions of the conference to be able to participate.

DO I HAVE TO PRINT MY TICKET?

You will have to show the e-mail with your ticket on arrival. The ticket can be either shown on a screen or printed. After the first registration in the Congress Centrum Alpbach you will receive a badge. Depending on your choice of ticket the badge will allow for access to the respective sessions.

I HAVE QUESTIONS ABOUT MY REGISTRATION THAT ARE NOT ANSWERED HERE.

Please send an email to registration@alpbach.org. We will get back to you as soon as possible.